Support page

Everything you need to know about watching, subscribing, and supporting the next generation of filmmakers.

FAQs

Can I cancel my subscription?

1

Yes, at any time. You can manage or cancel your subscription directly through your Apple ID settings on your iPhone or iPad.

How do I restore my purchase?

2

If you’ve reinstalled the app or changed devices, simply open the "Profile" tab and tap "Restore Purchases."

Does ELEVI support 4K?

3

Yes! We stream in 4K HDR wherever the original filmmaker's source allows. We recommend a connection of 25 Mbps for the best 4K experience.

Is the app accessible?

4

Absolutely. As of our April 2026 update, all films include closed captions, and we are rolling out Audio Descriptions for our most popular titles.

Troubleshooting

  • Try switching from Wi-Fi to 5G or lowering the quality in your device settings.

  • Ensure you are running the latest version of iOS 26.

  • Statistics are updated every 24 hours. If your dashboard is blank, check back tomorrow morning!

For technical support, fill the form or contact us at support@elevi.film

Accessibility

ELEVI is committed to making independent cinema accessible to everyone. Our player is fully compatible with VoiceOver, supports Dynamic Type (Larger Text), and features a high-contrast interface for better visibility