Support
Everything you need to know about watching, subscribing, and supporting the next generation of filmmakers.
FAQs
Can I cancel my subscription?
Yes, at any time. You can manage or cancel your subscription directly through your Apple ID settings on your iPhone or iPad.
How do I restore my purchase?
If you’ve reinstalled the app or changed devices, simply open the "Profile" tab and tap "Restore Purchases."
Does ELEVI support 4K?
Yes! We stream in 4K HDR wherever the original filmmaker's source allows. We recommend a connection of 25 Mbps for the best 4K experience.
Is the app accessible?
Absolutely. As of our April 2026 update, all films include closed captions, and we are rolling out Audio Descriptions for our most popular titles.
Troubleshooting
Video Buffering?
→App Won’t Open?
→Filmmaker Not Seeing Payout Stats?
→Accessibility
ELEVI is committed to making independent cinema accessible to everyone. Our player is fully compatible with VoiceOver, supports Dynamic Type (Larger Text), and features a high-contrast interface for better visibility.